Returns & Exchanges

At Moomin Shop, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for all unused items in their original packaging. Whether you have changed your mind or received a faulty product, our team is here to ensure a smooth and fair resolution.

Return Process

• 1.
  Initiate Your Request

  Log into your account or visit our returns portal with your order number and email address to select the items you wish to return.

• 2.
  Prepare Your Package

  Securely pack the items in their original condition and include all tags, then attach the pre-paid shipping label provided via email.

• 3.
  Ship the Item

  Drop off your package at any authorized courier location and keep your tracking receipt as proof of postage.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.